TERMS AND CONDITIONS

This is an Agreement between You, the Member, and Play More Golf Limited, a company registered in England and Wales (registration number 08727073), whose registered office is at The Club House, Lyneham, Chipping Norton Oxfordshire OX7 6QQ (“Us” or “We”).

By following the joining process at www.playmore.golf you are accepting the terms and conditions in this Agreement. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. Definitions

Away Points: Points eligible to be redeemed at any Golf Club or Golf Course other than the course you select as your Home Club.

Bundle of Points: Minimum of 100 points comprising 80 Home Points and 20 Away Points

Club Levies: Some Clubs may require you to enter into their standard Levy Policy when you join their club. This is a contract between you and your Home Club and not Play More Golf Limited.

Home Club: Your Golf Club where you will be a member, participate in all Membership benefits that Club will offer to you as a Flexible Member and whose terms and conditions of membership you must abide by. Home Points: Points for utilisation only at your Home Club and are not transferable.

Membership: Your membership is with Play More Golf Limited and your Home Club.

Membership rights: Membership terms and conditions may vary from Golf Club to Golf Club and Play More Golf Limited is not responsible for ensuring each Golf Club provides identical membership terms.

Product: Flexible Membership Scheme where membership subscription is converted into Points for exchange for rounds of Golf at Participating Clubs.

2. Our Contract with you

2.1 When purchasing your Membership, Play More Golf is responsible for assisting you to become a Flexible Member at a participating Play More Golf Club or Course and providing you with points that can be exchanged in return for rounds of Golf at any our participating Golf Clubs or Golf Courses shown on the website based on terms and conditions as outlined in the section How to make a booking.

2.2 Your nominated Home Club will be financially responsible for the Home Points purchased as part of your membership and PlayMoreGolf Limited for the Away Points purchased.

2.3 As a playing member of a Golf Club you will need to pay the relevant golf union fee, if not done so already. This  fee is payable either at the time of joining on line or members will be contacted by their Home Club to arrange payment separately. Failure to pay the requisite golf union fees may result in your Home Club suspending the membership or cancellation. In such circumstances clauses 19.2 and 19.3 will apply.

2.4 Your Home Club may require you to participate in their Club Levies scheme. This cost is additional to your Flexible Membership and managed on an individual basis between you and the Home Club.

2.5 We are responsible for maintaining your points balance, enabling you to make a booking and ensuring your account is accurate and up to date.

2.6 Once a booking is made, the provision of a round of Golf becomes a contract between you and the Golf Club or Golf Course. Additional terms and conditions that apply at each Golf Club and Golf Course will apply and Play More Golf Limited has no contractual liability to you in respect of fulfilling the booking. You will need to check in advance of arrival at a Club whether there are any special requirements such as dress code or producing Handicap cards.

2.7 However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law.

3. Your Membership and renewal.

3.1 Your membership is valid for 12 months from registration with a 12 month rolling renewal. The Minimum initial purchase and annual renewal is 100 points (80 Home points and 20 Away points) and as a Member you can Top up your account with batches of 20 Home and Away points at any time throughout your membership for that year.

3.2 If any Home points remain when you renew your membership, we will carry over your Home points to the following year. Away points won’t carry over unless you have purchased additional Away points in the year. These additional points will be rolled over for one year only. Any awarded free points are valid only up to your renewal date.

3.3 Any special offers associated with purchasing large points bundles will only remain if you renew your membership to the same level of points.

3.4 If you purchase a 100 point bundle of points prior to your renewal date, your renewal date for the following year will be brought forward to one year from the date of the most recent 100 point bundle purchase.

3.5 If you don’t renew your membership your account will no longer be active and you can’t use your points. You still have up to 30 days to renew your membership and retain any Home or Away points eligible to be rolled over. After the 30 days you will lose any balance on your account and your membership will terminate.

3.6 To refer a friend to join, the new member is required to add their friends registered PlayMoreGolf email address at the point of registration when prompted. When done correctly both the existing and new member will receive 10 complimentary Home points each. If not done correctly both members will not receive the complimentary referral points.

3.7 Please note Play More Golf points are non-transferable.

4. How to make a Booking?

4.1 Members must log onto the website and then go to the Make a Booking section.

4.2 Members can only use Home Points at their Home club and Away Points at any other participating Golf Club operating the Play More Golf Flexible Membership Scheme. To make any booking a member must have an account with a positive Home Point Balance. If you don’t have any Home Points you will be redirected to the Top Up points section where you can purchase more points or renew your membership.

4.3 Via the booking section a member can select the location, tee time and number of guests required up to a maximum of 3 guests. Please note all bookings must include a member.

4.4 Each club operates their own policy regarding the number of days in advance you can book a round. Each club also operates their own points matrix as to the number of points per person required to book a round of golf dependent on time, day of the week and season. You can review the points matrix for each Club or Course from the Member area and going to the page for each club.

4.5 The number of points required to make a booking will then be displayed based on your selection followed by a prompt to accept the booking. Click the confirmation button and the website will then make your booking and debit your account with the total amount of points displayed for that round of golf. You will then receive an email from Play More Golf confirming your booking and a unique booking reference. Your profile will be updated to show your most recent booking.

4.6 If you have insufficient points to make the booking you will be taken to the Top up Points page and asked to purchase additional points or renew your membership. You can then follow the process to make a booking again. Play More Golf cannot be held responsible for holding bookings during the Top up process if you have insufficient points to make a booking.

5. Guests

5.1 If a member decides not to use their points for a guest the guest will pay the prevailing rack rate green fee applicable at the Golf Club or Course in question. A member may only invite the same guest to play a maximum of five times within a calendar year. After this the guest would be required to pay a Standard Green Fee or join the flexible membership scheme.

6. Juniors

6.1 Junior booking is available as part of your membership. No restriction on the number of times a Junior can accompany a member applies. Members do need to comply with terms and conditions at the relevant Golf Club or Golf Course where a booking has been made.

7. On the Day

7.1 Show your email and booking reference at the club, they will then find your booking, profile and profile picture to make sure it is you. Failure to evidence your Booking may result in the Club or Course refusing you entry.

Before commencement of play all players must report to Golf reception/shop where a green fee ticket will be issued which must be presented to the starter.

8. Cancelling or amending a Booking

8.1 All cancellations should be made online at least 24hrs before the booked tee time reservation. No re crediting of points will be available for any booking cancelled within 24 hours of the booked tee time.

8.2 If you wish to amend a booking and either add or reduce guests, you are required to cancel your original booking and rebook according to your new requirements.

8.3 Any cancelled booking is only deemed as cancelled upon the receipt of a confirmation email. Any booking cancellation, including reduction in numbers that is not confirmed via email will be deemed as a live booking and non-arrival will result in points being redeemed by the club.

8.4 The club may at any time withdraw all or any part of club facilities for any period or periods where and when it may be deemed necessary for repair, maintenance, alteration safety reasons or for alternative use.

9. Golf Buggies, Driving Range and Ancillaries

9.1 Points utilisation for Golf Buggies, Driving Range tokens and ancillary items can only be used at your Home Club and are subject to the terms and conditions of your Home Club. Points can only be redeemed on hire items and driving range tokens on the day of play and cannot be pre-booked unless by special arrangement with the Club direct. Play More Golf is not responsible or liable for any failure by the Club to provide any pre-booked items. All refunds for any of these items is the responsibility of the Club.

10. Bad Weather

10.1 If in the event a Club deems it necessary to enforce a course(s) closure due to adverse weather on grounds of safety of prevention of undue damage to the course, points for the cancelled booking will be refunded. All refunds need to be processed via the Golf Club or Golf Course administrator for the course in question.

10.2 All clubs reserve the right to restrict / ban at any time the use of the golf buggies and trolleys in accordance with the weather conditions. Any person wishing to hire a golf buggy must sign and adhere to the Conditions of Hire agreement. The club reserves the right to prohibit anyone from hiring a golf buggy without any explanation being given.

11. Behaviour

11.1 Each member must adhere to The Rules of Golf and course etiquette at all times. Club and Course dress code must be adhered to at all times whilst on the golf course. Each member is responsible for making their guests aware of their home golf course etiquette and ensuring their guests are aware of their own insurance liability.

12. Injury

12.1 Play More Golf cannot accept any liability for accident, injury or misadventure. Members and their guests are responsible for making their own insurance arrangements in respect of any injuries suffered or caused to them, or caused by them and any third party

13. Payment Terms

13.1 We accept the following credit or debit cards: Visa, MasterCard, American Express, Switch, Delta and Connect. Corporate customer paying by cheque, Bacs or telegraph transfer will not be able to access their account until Play More Golf is in receipt of cleared funds.

13.2 Play More Golf reserves the right to charge a credit and debit card fee if it requires. This fee will only cover costs Play More Golf is charged by its Merchant Service provider.

13.3 If a Play More Golf member has opted in to the automated annual renewal payment scheme a payment will automatically be taken based on the most recent 80 Home points transaction, or multiples of 80 Home Points, exactly 12 months from the last points purchase/top up. Email reminders will be sent to the members who have opted in to the automated annual renewal scheme.

13.4 For all Corporate Memberships purchased at Private Members Clubs no VAT reclaims are possible. Neither PlayMoreGolf nor the nominate Home Club that is a Private Members Club are liable for the ability to not reclaim VAT on purchases.

14. Privacy Policy

14.1 In the UK we operate and are registered in accordance with applicable UK data protection legislation.

14.2 In order to process your membership and when making a booking the personal information you provide such as name, address, telephone number and email needs to be shared with your Home Club or other Clubs in the network when you make a booking. We have proper security measures are in place to protect your information and we will comply with the Data Protection Act 1998.

14.3 We do not hold any credit card details on our site but use secure Merchant Services providers with robust security measures in place for your protection.

14.4 Personal information you provide may require providing to security or credit checking companies, credit and debit card companies, regulatory or public authorities as required by law. In some instances, personal information may require sending between different countries, including countries outside the European Economic Area (EEA). This may also apply to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass your personal information on to the relevant suppliers, whether in the EEA or not, we cannot properly effect your booking. By providing us with your personal information, you consent to our use of that data as specified.

14.5 Both Play More Golf, your Home Club and selected Third Parties may from time to time wish to send you newsletters or marketing communications by email. If you wish to change your marketing preferences at any time you can do so, just login and change them on your profile page.

15. Cookies Policy

15.1 We use Cookies on our site to collect data about your visit to our website. We use this information to design a better experience using tools such as Google Analytics.

15.2 Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.

15.3 By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

16. Limitation of Liability

16.1 When you book a round of golf at any Golf Club or Golf Course available through Play More Golf Limited, Play More Golf, its officers, agents and/or consultants have no liability whatsoever in contract, tort, or otherwise for your acts, omissions or opinions and is in no way responsible for your behaviour. This means that Play More Golf is in no way liable or responsible for your health and safety at any time.

16.2 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

16.3 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

17. Changes to Terms and Conditions

17.1 Play More Golf Limited reserves the right to change the terms and conditions and you are encouraged to refer to the terms and conditions regularly for changes. Play More Golf courses maybe withdrawn or added to the flexible membership scheme at any time.

18. If you need to contact us

18.1 If you are experiencing a problem, we are sorry to hear that. If your problem involves being unable to enjoy your booking, interruption of your round or any cancellations, please contact the Club in the first instance, who will be happy to help.

18.2 If you need to contact Play More Golf You can contact the team at info@playmore.golf and we will make every effort to reply to your query within 24 hours of receiving your e- mail. We really appreciate any feedback so please do not hesitate to contact us.

18.3 For all non-booking or away point balance related matters please contact our customer services team at customerservices@playmore.golf

19. Cancellation and Termination of membership

19.1 A member has the right to cancel their membership and receive a refund based on their outstanding points balance and handling costs within the first 14 days of purchasing their membership  in accordance with Consumer Contract Regulations 2013.  Any top up payments conducted throughout the year also will be entitled to a refund within the first 14 days of payment based on the outstanding number of topped up points less a handling fee.  This will not entitle the member to a full refund.

19.2 After 14 days all Membership payments and top ups are non-refundable. Any Membership cancellations approved for reimbursement after the first 14 days will incur additional administration costs at a rate of £0.50 a point with a minimum fee of £10 per request.

19.3 Play More Golf reserve the right to terminate membership for a serious breach of rules, or conduct which, in the Club’s or Play More Golf’s reasonable opinion, is damaging to the character or interest of the club or Play More Golf and is offensive to other members of Club and Play More Golf staff.

19.4 The club may at any time withdraw all or any part of club facilities for any period or periods where and when it may be deemed necessary for repair, maintenance, alteration safety reasons or for alternative use. The club may also change the benefits available to members such as competitions or member discounts. Play More Golf will not be liable for such changes and this will not necessitate grounds for cancellation of the membership or reimbursement or damages.

19.5 If a membership wishes to upgrade their account from a Flexible membership to any other membership at the Club an administration charge will be incurred as part of the refund / upgrade.

20. Governing Jurisdiction

20.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

This document was last updated on June 29th 2017.